Last updated March 1, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full store credit or an exchange. Stone Appliance Limited reserves the right to charge a Restocking Fee. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date.
The item must be:
- In saleable and undamaged condition.
- In its original unopened and sealed packaging; and
- Accompanied with proof of purchase.
To return an item, please email customer service at firstname.lastname@example.org for return arrangement. You will need to paste your order number include your proof of purchase on the shipping document, then mail your return to the following address:
ATTN: Midea Store Takanini by Stone Appliance
Building 6, 6B/30 Walters Road, Takanini, PAPAKURA 2112
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Item that is damaged by user
- Installed item
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us.